Your Concerns

If you have any concern whatsoever about an aspect of your treatment then we would like to hear what that concern is.

We promise to always listen and that is why we encourage all patients to complete a short 'customer satisfaction' questionnaire at the end of their treatment. Your satisfaction is our number one priority and we positively welcome your feedback in order that we can offer you our best service and constantly strive to improve.

If you do ever encounter a problem that is not resolved by talking to us, or you simply wish to talk to somebody else then you are most welcome to contact our patient liaison manager, Mrs. Andrea Wall. Andrea will acknowledge any complaint in writing and detail the steps that she will take to investigate the matter, this will always include a timescale. We promise to listen, behave courteously and seek to resolve the issue to your satisfaction in a timely manner.

If this does not suffice then you are entitled to contact the Dental Complaints Service, an impartial organisation funded by the General Dental Council

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon CR0 6BA

08456 120 540.